Travel Agents - Premier Travel Vietnam Review
- Michael
- Dec 4, 2019
- 2 min read
Would have been 5 stars...
4*
We used Premier Travel to book a 1 night, 2 day cruise to Halong Bay. Of course with the amount of money at stake we didn't want to use just any travel agent, but after reading a review for a cruise I was looking at, they mentioned using this agency so I looked them up. Their location convinced me to visit them as they were situated in a back street, in an office block type building, therefore weren't preying upon passer-by tourists. After having a little trouble finding their office we eventually did on the 4th floor of a tucked away building (*NOTE: currently their address on TripAdvisor is wrong, use the one on their website). We were met by Ana who was of great help and convinced us to book with Regal Genesis Cruises and was even able to negotiate us an upgraded room for a discounted price as their were no standard rooms left on the date we wanted. She and I also connected on WhatsApp which is a simple but effective gesture as I had the comfort of knowing if anything was wrong then I could quickly contact her. The cruise itself was AMAZING so the company, Premier Travel, did a good job in setting us up with them.
However, I would have given Premier Travel 5* without any asking, but following the cruise they invited us back to give 'feedback' on the trip. We gave them detailed positives and negatives of the cruise, however we soon learned that what the meeting really was, was a ploy to give you gifts and then ask you to write a TripAdvisor 5* review in front of them. It's greatly unfortunate as it's just not necessary, I would have happily given them 5 stars, but pressuring customers upon return, and basically trying to bribe them, decreases your credibility. Hopefully Premier Travel read this and develop the confidence to realise that customers will just leave great reviews without the need to force them because they are actually a great travel agency!
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