Transport - Vietnam Airlines Review
- Michael
- Dec 9, 2019
- 2 min read
Would use again
4*
We used Vietnam Airlines three times in a month for our travels. I have listed the most recent flight for our review but we also flew Hong Kong to Hanoi, and Hanoi to Ho Chi Minh.
All in all, Vietnam Airlines was good. No flights cancelled or re scheduled dramatically (just the flight from Hanoi to HCMC which was delayed 30 minutes while already waiting). There was standard amount of leg room and space for carry-on items. Decent in-flight entertainment on some services, but no TV on others. I thought they had wifi on board now as it appears to be advertised everywhere, alas none of the journeys seemed to provide this. There was a meal/snacks on all 3 flights which was an unexpected treat; wasn't the best food but was still edible. Staff are friendly and check in was efficient always. We did have a problem booking the first flight as I left the 'advanced passenger information' to enter at a later date during booking (as I was in a rush), only to find you can't really edit a booking once payment is completed?! Although I'm sure it would've been fine at the airport, or they would've allowed it during online check in, I still got in contact via email and they added the API for me, before online check in was open, which was helpful. Another problem was that they seem to take two lots of your payment on occasion, for a couple of days as some sort of hold, this is refunded but it does make you panic at first glance, seeing a double charge, and it may be an issue if you're paying by debit card for instance and you have an agreed overdraft limit...
Overall I would use this airline again if I had to, the main reason we used it this time was company reputability coupled with their free 1 X hold luggage per person policy which meant no extra/hidden costs on top of the seat price.
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